New World Logistics & Transport
Operations Support, Automation & Visibility

Embedded Support & Automation for Logistics & Transport Operators

We optimise logistics and transport operators — through dedicated operations support roles, workflow automation, and visibility systems that reduce coordination load, protect dispatch capacity, and scale delivery performance without permanent headcount.

Dedicated support roles and automation that extend your team, handle dispatch/admin workload, and protect operations capacity.

Standardised workflows and systems that keep bookings, pick/pack, dispatch, and tracking moving cleanly and predictably.

Governed operations with continuous improvement — OTIF, on-time delivery, and accuracy dashboards you can trust.

Automation
Workflow systems & AI integration
Systems
CRM, compliance & reporting
Embedded Roles
Dedicated support teams
Bookings & Intake
Automation
Visibility & Safety & Compliance

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Three outcomes we deliver for logistics & transport teams

Support roles, automation, and visibility systems built to remove friction and protect dispatch time.

Operations

Reduce Bookings & Intake Burden

Handle bookings, job creation, proof‑of‑delivery capture, and customer updates. Automation turns manual coordination into governed, predictable workflows.

  • Bookings, job creation & consignment data
  • Document control: PODs, manifests, invoices
  • Chain of Responsibility & safety documentation tracking
  • Automated scanning & exception handling
Growth

Embedded Ops Support + Automation

Trained operations staff combined with automation handle the day‑to‑day so leaders focus on customer growth and network performance.

  • Dispatch coordinators & operations admins
  • Automated dispatch, exception and re‑delivery workflows
  • TMS/WMS/ERP integrations & master data hygiene
  • Proactive customer comms & status updates
Advisory

Systems, Visibility & Continuous Improvement

We maintain and improve your systems as operational assets. Dashboards leadership can trust — maintained continuously, improved quarterly.

  • TMS/WMS/track‑and‑trace optimisation
  • OTIF, on‑time delivery and order accuracy dashboards
  • Root‑cause management for delays, damages, misses
  • Standard operating procedures + training refresh

Services tailored to logistics & transport operations

Support models, automation, and visibility solutions designed specifically for transport, warehousing and fulfilment.

Operations

Bookings, Manifests & Data Quality

Standardised booking and consignment capture, manifest control, and structured data so jobs flow cleanly into TMS/WMS/ERP.
Outcome: Fewer booking errors, faster dispatch, cleaner handovers, and less rework.
AEO

AEO (Automated Execution & Operations)

A governed execution layer that automates follow‑through — tasks, reminders, routing and reporting — so freight moves reliably without dispatch chasing.
Outcome: Less chasing, consistent handovers, and clear visibility on who did what, and when.
Support

Dedicated Bookings & Intake Team

Trained team members integrated into your workflows, supported by automation, handling dispatch, customer updates and admin.
Outcome: Protected dispatcher time, reduced overtime, consistent service levels, faster issue resolution.
Safety & Compliance

Safety, Safety & Compliance & Service Reporting

Safety and compliance documentation tracking (e.g., Chain of Responsibility), incident capture, and service reporting.
Outcome: Fewer compliance gaps, audit‑ready documentation, reduced operational risk.
Scaling

Flexible Capacity Without Permanent Headcount

Scale capacity without permanent headcount. Support and systems scale with peaks, seasons and growth cycles.
Outcome: Operational flexibility, predictable costs, faster ramp‑up in peak periods.
Innovation

Automation & Process Optimisation

Applied automation and continuous process improvement built into the operating model.
Outcome: Fewer handoffs, better customer experience, measurable efficiency gains.

New World AEO for Logistics & Transport

Australia-built AEO (Automated Execution & Operations): a governed system that automates follow‑through, standardises dispatch and exceptions, and makes service performance measurable.

What AEO does

Automated follow-through

  • Captures bookings / enquiries and routes them correctly
  • Triggers reminders, tasks, and escalations
  • Maintains audit trails (PODs/incidents) and reporting
Why it matters

Less chaos, more control

  • Fewer missed handoffs and faster response
  • Consistent shipper/receiver experience
  • Clear visibility on who did what, and when
Example

Booking-to-dispatch optimisation

Example improvements: faster booking confirmation, fewer missed pickups, consistent exception handling, and cleaner handover between warehouse and transport. We implement routing rules, automation reminders, and reporting so leadership sees results weekly.

Governance Framework for Logistics & Transport Operations

Clear systems with automation and visibility that ensure follow‑through, consistency, and measurable performance.

Clear Workflows
Bookings, dock/yard flow, automated task management, exception handling, and escalation so teams run on predictable playbooks.
Execution Ownership
Support + automation owns the day‑to‑day so dispatcher time is protected and service experience stays consistent.
Measurable Outcomes
Dashboards, reporting, and KPI tracking (OTIF / on‑time / accuracy) so leaders see performance gains in real time.
CASE STUDY

Multi-site courier franchise: reduced dispatch workload via support roles + automation

The Challenge: A courier franchise network (multiple depots) was losing dispatcher time to manual booking entry, POD chasing, and exception management during peak periods.

Our Approach
  • Embedded Support Roles: 2 full‑time dispatch support coordinators + 1 part‑time customer updates specialist
  • Workflow Automation: booking validation, status triggers, and exception routing (missed pickup, damage, redelivery)
  • Service Dashboards: on‑time delivery, OTIF, scan compliance and first‑attempt delivery visibility
  • Systems Integration: TMS + tracking + customer portal + proof‑of‑delivery capture connected
Results After 90 Days (illustrative example)
↓ 70%
Manual dispatch/admin time
↑ 99%
First‑attempt scan / POD completion
+30 hrs
Dispatcher capacity/week

Outcome: Dispatchers regained time for network control, exceptions reduced, and the operation moved from reactive chasing to governed execution.

How we structure partnerships with logistics & transport teams

Discovery, assessment, implementation, and continuous support — built for operators that want execution that is owned and improved.

1
Discovery Call
We map operational constraints, coordination load, and where supervisors/dispatch are being pulled into admin and chasing.
2
Operational & Systems Review
We map workflows (booking → pick/pack → dispatch → delivery), identify automation, and forecast impact of embedded staffing and systems integration.
3
Tailored Recommendation
Clear plan: roles to embed, workflows to automate, systems roadmap (TMS/WMS/visibility), timeline, cost, expected outcomes.
4
Engagement & Continuous Improvement
Dedicated support, SOPs, quarterly reviews, and ongoing optimisation using service KPIs and exception data.

Support team roles available for logistics & transport

Dedicated team members trained on dispatch, warehouse and fulfilment workflows. Use filters to explore roles.

Filter by role type:

Dispatch & Operations Coordinator
Operations | Full-time | Dedicated
TMS/WMS Automation Specialist
Automation & AI | Full-time | Dedicated
Visibility & Reporting Implementation Officer
Automation & AI | Full-time | Dedicated
Safety & Safety & Compliance Coordinator
Safety & Compliance | Full-time | Dedicated
Bookings & Customer Service Specialist
Client Services | Full-time | Dedicated
Sales Coordinator
Sales | Full-time | Dedicated
Operations Manager (Depot/Network Lead)
Operations | Full-time | Dedicated
Reporting & Documentation Officer
Safety & Compliance | Full-time | Dedicated
Social Media & Content Manager
Sales | Part-time | Dedicated
Process Improvement Analyst
Automation & AI | Part-time | Dedicated
Ready to build your operations support team?
Start with one or multiple dedicated roles aligned to your operation’s needs.
Enquire now

Fast clarity, controlled implementation, then ongoing improvement.

If you want operations that are owned, maintained, and improved — start here.

Start with a discovery conversation where we map your workflows, identify automation gaps, and outline a clear implementation path aligned to your growth.

Let's talk
Where we operate

Sydney HQ with distributed teams across Australia.

Who we serve

Transport operators, 3PLs, freight forwarders, and fulfilment teams seeking scalable execution without permanent headcount.

Our track record

Embedded operations, long-term partnerships, and repeatable systems execution.

Discovery Phase

Map workflows, identify gaps, define scope.

Implementation

Embed roles, build automation, integrate systems.

Ongoing Support

Weekly check-ins, quarterly reviews, continuous optimisation.

Get in touch

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